Frequently Asked Questions

Carhartt WIP AU offers flat rate shipping of $14 within Australia and $24 to any address within New Zealand regardless of order size. Orders are shipped via Australia Post's eParcel delivery service.

Order processing at the Carhartt WIP AU warehouse generally takes 1-3 business days with shipping times being determined by Australia Post. Please note multiple items from an order may cause delayed dispatch if these items exist in different stock locations. A tracking number will be provided once your parcel is dispatched that you can use to track the status of your shipment.

If you are not home on the day your shipment is delivered, no problems! Australia Post will either leave an attempted delivery card if you don’t have a MyPost account, or you will receive digital notifications either via the AusPost app, email, or SMS. You can then pick it up from the Post Office or collection point at a more convenient time for you.

Carhartt WIP Australia offers flat rate shipping of $14 within Australia and $35 to any address within New Zealand regardless of order size. Orders are shipped via Australia Post's eParcel delivery service and DHL/Auspost Express International respectively. 

Generally, orders are processed Monday-Friday 8am to 4pm AEST (excluding major holidays) and are shipped within 3-5 business days from when the order is placed, pending payment authorization and verification. Orders placed on weekends and public holidays, will be processed the next business day.

Most metropolitan areas will receive orders within 5-7 business days, and 7-9 business days for Western Australia and regional areas once dispatched.

Orders shipped to New Zealand will take 5-8 business days to reach final destination. Orders are shipped via DHL/Auspost Express International.

Once an order is processed, we reserve the right to request confirmation of card authorisation as we see fit. If this is deemed satisfactory, your order will be processed. Please note, we will never ask for sensitive information. 

Multiple items in an order from different stock locations may cause delays in dispatch.

Once dispatched, you will receive tracking information to the email provided at checkout. For any issues, please contact us at online@carhartt-wip.com.au.

Carhartt WIP AU customer service representatives are available if you have any problems. We will gladly help you if you have any questions about our products or your order. please use the contact form found here.

Carhartt-wip.com.au accepts all major credit cards including: Visa, MasterCard, American Express, Discover, and PayPal. Payments made via PayPal must be purchased by a verified account with a confirmed shipping address.

We currently do not offer gift cards online at this time. Gift cards can only be purchased and used in-store.

Reserving products in the online shop is unfortunately not possible at this time.

If a product/s is damaged or defective in any way, please contact us at online@carhartt-wip.com.au as soon you discover the fault. Faults must be brought to our attention within 1 week of purchase.

We will repair the fault if possible. In the event that we are unable to repair it, we will replace the product.

Please send a photograph of the fault, this will prevent any possible delays in the returns process. Upon receiving the defective product, we will then need to approve the claim.

Request a return within 3 days of delivery, provided the items are in their original condition—unworn, unwashed, with all tags attached, and free from any signs of use. If the request is approved, returned items must be received by Carhartt WIP Australia within 14 days. Online orders can only be returned via the online department.

Returns should be shipped via insured traceable mail in a secure package. We will not be held responsible for lost or misplaced returns. It is solely on the customer to ensure the items are returned safely.

Please note that returns received outside the applicable return period may not be accepted and are subject to the discretion of our Customer Care team.

We do not offer direct exchanges. If you wish to purchase an alternative item, please place a new order and return the original item for a refund.

Acceptance of returns is subject to inspection and approval by our team. Returns due to change of mind will not be accepted.

Footwear must be returned in its original, unworn condition, with no signs of wear, marks, scuffs, or scratches, including on the soles.

Returns must include the original shoe box in undamaged condition. To protect the packaging during transit, the shoe box must be placed inside a separate outer shipping carton.

For hygiene reasons, we are unable to accept returns of socks, bottles and underwear unless the item is deemed faulty.

Please note, we are not responsible for the return shipping cost of items.

Shipping costs will not be refunded.

Orders shipped within the Australia and New Zealand are eligible for refund.

We are not responsible for the return shipping cost of items. 

Returns should be shipped via insured traceable mail in a secure package. We will not be held responsible for lost or misplaced returns. It is solely on the customer to ensure the items are returned safely.

We will review this on a case-by-case basis and we hold the right to refuse a return if we deem to be unsatisfactory.

We send all parcels with signature required and will not be held responsible for any parcel that overrides this policy.

We are not responsible for any parcel re-directed or returned to sender once dispatched.